Hello,
Recently I purchased a nautilus mini device which seems to be original (I checked with serial and the test was successful) . From the beginning of use I had lot of difficulties to re-close the tank after refilling e-liquid and sudently my Itaste VVP started to display a Zero resistance value so I tried to check what was wrong and I-ve seen that the middle of the device had to small filaments and in the middle of them some durty burned stuff . By trying to clean that out the filaments when out so now I think that I will need to replace the coil but I cannot unscrew the middle of device it seems that it is blocked (see picture)
Please help me ...thx
Pictures below :





You pictures are too small,I can't see them clearly,I suggest you to send email to our service,attach some big and clear pictures,thank you!
Your coil is stuck in the upper hardware and you will probably have to unscrew that coil with some pliers from the upper hardware, just be careful not to damage your glass. Then follow my tips above to prevent this from re-occuring.
You can easily clean the glass and upper hardware, for the bottom hardware I clean it periodically with a Q-tip dipped in rubbing alcohol.
You might have cross threaded the coil into the chimney. Which if you did... it's not good. Hopefully the threads in the chimney are still good, and only the coil threads are buggered up.
Try threading a new coil into the chimney first, it should screw in easily, before reassembling normally. If the new coil doesn't thread in easily, you'll have to order a replacement "upper mini hardware".
http://www.aspirecigonline.com/aspire-n ... -p-79.html
The bottom portion of the coil is missing along with the rubber insulator you shouldn't try to clean it just replace the coil. Sounds like you cross threaded it. Remove the upper hardware from the glass and then twist out the coil from the chimney of the upper hardware. If the coil is cross threaded then just buy a new upper hardware.
http://www.aspirecigonline.com/aspire-nautilus-mini-accessories-p-79.html?zenid=742b984fca79c7721c9a565c9de90da4
Do not over tighten the tank to the base and add a few small drops of juice to the rubber gasket it will help when taking it back apart for refilling
http://www.aspirecigonline.com//aspirecigsupport.com/viewtopic.php?f=11&t=38&sid=abe2d80d0268e1e75312f74be628768d
It is paperboard,details please refer to our weibsite:https://www.aspirecig.com/news/news176.html.
if the tray that's in the box that holds the tank is black plastic,which turn out that the product is a fake one.
Thank you!
I will update you after trying your suggestions as well. thx
I received another nautilus mini and this one looks totally different than the one I had problem with (the one related to this topic) .
So now I am quite sure the 1st one was a fake product sent with a registered serial number because it came without user manual and even it seems that serial sticker has been added manually. Also the middle part cannot be unscrewed to replace the coil so it's definitely a fake I am now sure of it.
The seller is showing partnership certificate and he's selling products on aliexpress so I think you may be interested to know about him :
Also I bought the 1st one for 40$ and now he decreased the price to 29$.
here is the vendor page :
http://www.aliexpress.com/store/1190516
I opened a complaint with aliexpress and I hope I will get my money back.
thx for your help