Hi there, I have had my nautilus for over a month now, I use it at home. Today it fell over from a standing position on my night stand and the bottom park where it screws in broke off from the base and a spring popped out of the little holes on it. The pyrex did not break but the metal part did.
This was not a fall from nightstand to the floor it was from a standing to sideways position. After paying a decent amount of money for this product I expected higher quality. Is there a warantee on this product? Was there a defect in some of these products?
I would love to have a replacement base sent to me at no charge because these products are made for everyday daily use and for the money I have spent to purchase it you would think that it would last through a 4 inch tip over on a night stand.
I am not one of those people that complain about a product but this is something I decided to spend the money on so that I could have it for the long term and now I am left with a broken tank and no way to vape.
Please email me at jmryan@tampabay.rr.com so we can discuss this matter.
Thanks for supporting Aspire.
We sincerely sorry to hear your problem.
You can buy the replacement part from our online store,thanks.
Online store website: www.aspirecigonline.com
The assessories link: http://www.aspirecigonline.com/aspire-n ... -p-74.html
Sorry again!You kindly understanding will be highly appreciated!
Thanks and have a nice day!