Hi there, I have had my nautilus for over a month now, I use it at home. Today it fell over from a standing position on my night stand and the bottom park where it screws in broke off from the base and a spring popped out of the little holes on it. The pyrex did not break but the metal part did.
This was not a fall from nightstand to the floor it was from a standing to sideways position. After paying a decent amount of money for this product I expected higher quality. Is there a warantee on this product? Was there a defect in some of these products?
I would love to have a replacement base sent to me at no charge because these products are made for everyday daily use and for the money I have spent to purchase it you would think that it would last through a 4 inch tip over on a night stand.
I am not one of those people that complain about a product but this is something I decided to spend the money on so that I could have it for the long term and now I am left with a broken tank and no way to vape.
Please email me at
[email protected] so we can discuss this matter.
Thanks for supporting Aspire.
We sincerely sorry to hear your problem.
You can buy the replacement part from our online store,thanks.
Online store website: www.aspirecigonline.com
The assessories link: http://www.aspirecigonline.com/aspire-n ... -p-74.html
Sorry again!You kindly understanding will be highly appreciated!
Thanks and have a nice day!