Aspire CF-G-Power not working

Hello, I purchased an aspire starter kit yesterday. I followed the instructions on charging. It has now been 24 hours on the AC charger and it will not turn on. When I set it in the charger, I get the blinking colored lights, and then it stays blue. The charger displays the green light indicating that the battery is charged. However, the blue light on the battery did not turn off as the instructions said. I tried turning it on per the instructions by pressing the button 5 times within 2 seconds. Nothing happens. I get no other lights and it does not work. Am I missing something else, or is there a way to "hard boot" the battery to get it working. I have checked the charger and usb charger with my other kit and they charge properly. This makes me believe that the problem is with the battery. Looking forward to your advice. Thank you...
Comments
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire!
    Would you please send your problem to our service: service@aspirecig.com
    The security code of your kit
    The pictures for the 3D sticker and the packaging inside the box(you need open the box to take the picture)
    Would you please take a short video to show your problem?
    Have a nice day!
© 2017 Powered by Aspire