Bent inner upper hardware (above threads) Nautilus Aspire

I recently purchased the nautilus aspire tanker. I noticed from the beginning that the upper hardware did not sit "flush" to the top of the glass portion. The unit operated fine, so I continued use without any issues. Tonight (after one week of use) the upper hardware that supports the drip tip CAME OFF in my hand. I immediately emptied the tank and took the unit apart. The threaded part of the upper hardware is severely bent above where the gasket sits. I have been very careful with my unit, have had no drops or damage at all. I believe this is a manufacturing flaw. I will be happy to provide pictures and proof of purchase, etc. But I believe this part should be replaced to ensure proper function of the unit. Since this was discovered early in the use of the product, I stand by the fact that this happened in manufacture. I would like to request a replacement of the threaded shaft inside the upper hardware. Please contact me as soon as possible to advise procedure for replacement. The rest of the unit works well. I am only requesting the inner shaft with the threaded portion at the top of the upper hardware. (Where the upper gasket sits) please see pics
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Please let me know the proper procedure.
Thanks,
Penelope
Comments
  • 3 Comments sorted by Votes Date Added
  • Dear Penelope,
    We are sorry to tell you that the products you have bought are fake aspire nautilus, they are not our original.
    Because every of our products has a unique and irregular security code, which just can be checked by yourself. But yours has been checked 3023 times, you can check the details here: https://www.aspirecig.com/products/aspir ... y-149.html
    We suggest you to ask the seller for refund.
    Thank you and have nice day!
  • Hi I have exactly the same problem with both the Nauitlus Aspire and Aspire mini. My code returned a genuine product confirmation for both, which I will not display here publicly as at the moment people check it a second time you will say it is fake.

    Both had just been used for a few days. What solution will you give please?
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