I downloaded and extracted the v02 firmware but am unable to get my device to be recognized by the update software, the "device:" line just stays blank. Tried using several cables, also this happens on both my laptop and my desktop, both of which have VERY fresh installs of WIN7 X64. Do i need drivers (personal best guess considering fresh OS installs)? Which ones? Something else like ms dot net framework? Baffled. Have two devices need updating, my partner also owns a skystar.