Fill ring on cleito pro

I bought the Cleito Pro tank today, and for the life of me cannot get the refill ring off, short of using pliers or something it's not going to come off, is this a common problem, is it faulty?

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  • I suggest to try turning it as you take it off the first time. I have encountered this at the shop where I work with these tanks when new from the factory. It's not faulty. The silicone seal sticks a bit until you use it a few times.
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