Unable to open Nautilus Mini

I just purchased this product recently, and sealed it with the recommended 1 drop of e liquid. I've looked on several forums on different strategies to open it:

1) Run through hot water for 30 seconds
2) Using pliers (unable to grip)
3) Screwing the top hardware tighter, so that the bottom hardware is looser

None of these worked. I'm still in despair that I cannot open it, please help as the unit is now useless if I cannot refill it.

  • 4 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire!
    We suggest the use of soft lint free gloves or cloth, much like those used to clean eye-glasses, to help with the disassembly so that you do not scratch the glass tank.First screw the upper hardware tightly,then unscrew the base hardware.
    For this way is confirmed by our engineers,we also try this way,it is really useful.
    Would you please ask one of your friends who have much power to help open the device.
    Sorry for the inconvenience.
    Have a nice day!
  • Go back with a drop in 4 seperate corners.

    If you really can't get it open, the only solution I see is wrapping the base hardware with thick tape to prevent scarring and using pliers...
  • I use vinyl gloves for a good grip, one on each hand.
    And if that doesn't work, use one gloved hand to hold the tank and turn the base with large pliers with your other hand.
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