Hi, I have purchased Aspire Plato 5 weeks ago and I am facing issue when I charge the device. The battery level currently is around 30-35% charged , as soon as I put the device on USB charge, the battery shows full and I believe it's actually not charging. When I remove the device, it's still around the 30% mark. Can someone help. I have switched to ecig after 8 years of smoking. Thanks in advance.
Cheers.
First, did you check the authenticity scratch off on the package that the Plato came in to make sure it's not a fake? See how to check it here: https://forums.aspirecig.com/discussion/27688/check-your-aspire-scratch-off-code-for-authenticity#latest
Next, try another battery and then another USB charging cord. If that doesn't solve the problem, I suggest returning it to the retailer where you bought it for an exchange!
Thanks