Major Plato problems

Got my new plato a week ago after using the Nautilus for years,the concept really appealed to me.
However the coil needed changing so after following instructions when i lifted the fitting out the coil didn`t come with it!!!!!!!!! it is stuck at the bottom and after 2 days of trying,screwing and unscrewing i`m lost for answers.If i could remove the chamber it would obviously be simple but how do you do it.
Been vaping Elites for 2 days :[
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