Help!! Cleito RTA not connecting to the base

Really could use some advice here guys....purchased rta for my cleito. Pack included 2 pre installed coils. The base is not registering the coils at all. Have installed a new build still nothing. Coils are not touching sides or posts and have even tried on 4 separate mods.....still nothing. I checked a stock coil and that's registering just not the RTA.....any advice please?? Tia
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