DHGate sells counterfeits and admits they don't follow US laws

See the chat transcript below. I ordered Aspire atomizers, 1 out of 10 worked, Googled it, found this forum. Realized I had been had.

If Aspire or anyone wants to contact me about this, please email to this address (an anonymous forward for spam/privacy): 77cj3@notsharingmy.info

Original vendor:



我 2015-07-23 07:40:18
There is no obvious link to start a dispute, only a message to contact the seller first. This is not an option in my case. I want to dispute the vendor and report them for violating copyright law.
Nadenne 2015-07-23 07:40:37
Nadenne 2015-07-23 07:40:46
Sure! I’ll be happy to help.
Nadenne 2015-07-23 07:40:47
Can you please give me your order number so that I can check it for you?
我 2015-07-23 07:41:02
Nadenne 2015-07-23 07:41:08
Thank you for giving the order number.
Nadenne 2015-07-23 07:41:12
I can only imagine the trouble that you have gone through with your order. Not a problem, we will be doing everything we can to help you out.
Nadenne 2015-07-23 07:41:14
To further assist you with your concern. Can you give me 2-3min. so I can check this order for you and see what I can do to help you.
Nadenne 2015-07-23 07:41:34
Thank you for waiting.
我 2015-07-23 07:41:54
I have the evidence handy if you'd like, I am reporting them now to the manufacturer. You need to remove this vendor from your site ASAP. It is illegal what they are doing.
Nadenne 2015-07-23 07:42:05
I have checked the order details and here is the link for you to be directed to the dispte page: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTraderrfxid=ff8080814df68604014e2dbe3f2838ac
Nadenne 2015-07-23 07:42:21
For the seller. Sellers like this should not be tolerated as they are putting DHGate's name in a bad light and we definitely want to protect that and valued buyers like you are the ones who are keeping our business alive. I will report the seller so that they will receive a sanction and this can go as high as not being able to sell in our site even if they create a new account under another name.
我 2015-07-23 07:43:52
You need to start with removing them. Aspire will contact the federal agencies, so I wouldn't screw around with this.
我 2015-07-23 07:43:57
Here is the evidence:
我 2015-07-23 07:44:14
These are counterfeit atomizers and they generate error messages ("atomizer short" and "No Atomizer". I found Aspire's news page about this, see: https://www.aspirecig.com/news/news176.html

You can see the images of your counterfeit atomizers
Nadenne 2015-07-23 07:45:33
Please provide this evidence to safetycenter@dhgate.com because you can directly also report this seller using your personal email address and write your complaint and send it to safetycenter@dhgate.com and this seller will be suspended in our site
我 2015-07-23 07:46:40
OK, I am also posting the results of your investigation on the public Aspire forum, so they will be watching how you handle this.
Nadenne 2015-07-23 07:47:57
Alright that would be great
Nadenne 2015-07-23 07:48:15
For now, do you happen to have any other concerns that I can assist you with?
Nadenne 2015-07-23 07:48:18
我 2015-07-23 07:49:44
where are you located?
Nadenne 2015-07-23 07:51:06
We are located in China Beijing
我 2015-07-23 07:51:30
So do you comply with US federal laws?
我 2015-07-23 07:51:41
A site like this would be shut down quickly in the US
Nadenne 2015-07-23 07:54:09
We will be following our policy in Dhgate and laws from other country will not apply to us
我 2015-07-23 07:54:30
Wow, OK I see how it works.
我 2015-07-23 07:54:40
That's all I need to know, have a nice day.
Aspire counterfeit.jpg
4128 x 2322 - 3M
atomizer short.jpg
4128 x 2322 - 3M
ccounterfeit error.jpg
4128 x 2322 - 1M
  • 4 Comments sorted by Votes Date Added
  • edited July 2015 Vote Up1Vote Down
    @FooledInSeattle ,thank you for giving us this information.
    The seller TianXAlbert CO.Ltd is a Chinese company,in china,only our authorized distributors can get and sell our product.
    here is the link for our authorized distributors in china.
    We will contact our federal agencies to deal with this problem.
    Thank you again for the information.
  • my local shop sells counter fit Aspire tanks along with other products , even they admitted to me that they do cause it's cheaper .

    went down the road to another place locally CloudchaserVapor they told me we only sell Authentic . I could tell by the packaging when they showed me . don't get burnt people . Aspire fake is not the same as the Authentic , Quality is far apart .
  • If you buy a fake Aspire product, you are just asking for trouble. It is worth the effort to make sure that you are buying from a reputable seller that does not deal in fakes. =D>
  • That is a fact I hope these people get shot down. I can't stand people stealing that is what they are doing!
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