DHGate sells counterfeits and admits they don't follow US laws

See the chat transcript below. I ordered Aspire atomizers, 1 out of 10 worked, Googled it, found this forum. Realized I had been had.

If Aspire or anyone wants to contact me about this, please email to this address (an anonymous forward for spam/privacy): 77cj3@notsharingmy.info

Original vendor:

http://www.dhgate.com/product/aspire-bvc-coil-heads-for-aspire-nautilus/231440023.html#myaccount_orderdetail-1-null


CHAT TRANSCRIPT:


我 2015-07-23 07:40:18
There is no obvious link to start a dispute, only a message to contact the seller first. This is not an option in my case. I want to dispute the vendor and report them for violating copyright law.
Nadenne 2015-07-23 07:40:37
Hi.
Nadenne 2015-07-23 07:40:46
Sure! I’ll be happy to help.
Nadenne 2015-07-23 07:40:47
Can you please give me your order number so that I can check it for you?
我 2015-07-23 07:41:02
{NAME REMOVED} {ORDER NUMBER REMOVED}
Nadenne 2015-07-23 07:41:08
Thank you for giving the order number.
Nadenne 2015-07-23 07:41:12
I can only imagine the trouble that you have gone through with your order. Not a problem, we will be doing everything we can to help you out.
Nadenne 2015-07-23 07:41:14
To further assist you with your concern. Can you give me 2-3min. so I can check this order for you and see what I can do to help you.
Nadenne 2015-07-23 07:41:34
Thank you for waiting.
我 2015-07-23 07:41:54
I have the evidence handy if you'd like, I am reporting them now to the manufacturer. You need to remove this vendor from your site ASAP. It is illegal what they are doing.
Nadenne 2015-07-23 07:42:05
I have checked the order details and here is the link for you to be directed to the dispte page: http://www.dhgate.com/myaccount/refund/refundafter.do?act=newAgreementFromTraderrfxid=ff8080814df68604014e2dbe3f2838ac
Nadenne 2015-07-23 07:42:21
For the seller. Sellers like this should not be tolerated as they are putting DHGate's name in a bad light and we definitely want to protect that and valued buyers like you are the ones who are keeping our business alive. I will report the seller so that they will receive a sanction and this can go as high as not being able to sell in our site even if they create a new account under another name.
我 2015-07-23 07:43:52
You need to start with removing them. Aspire will contact the federal agencies, so I wouldn't screw around with this.
我 2015-07-23 07:43:57
Here is the evidence:
我 2015-07-23 07:44:14
These are counterfeit atomizers and they generate error messages ("atomizer short" and "No Atomizer". I found Aspire's news page about this, see: https://www.aspirecig.com/news/news176.html

You can see the images of your counterfeit atomizers
Nadenne 2015-07-23 07:45:33
Please provide this evidence to safetycenter@dhgate.com because you can directly also report this seller using your personal email address and write your complaint and send it to safetycenter@dhgate.com and this seller will be suspended in our site
我 2015-07-23 07:46:40
OK, I am also posting the results of your investigation on the public Aspire forum, so they will be watching how you handle this.
Nadenne 2015-07-23 07:47:57
Alright that would be great
Nadenne 2015-07-23 07:48:15
For now, do you happen to have any other concerns that I can assist you with?
Nadenne 2015-07-23 07:48:18
Hi.
我 2015-07-23 07:49:44
where are you located?
Nadenne 2015-07-23 07:51:06
We are located in China Beijing
我 2015-07-23 07:51:30
So do you comply with US federal laws?
我 2015-07-23 07:51:41
A site like this would be shut down quickly in the US
Nadenne 2015-07-23 07:54:09
We will be following our policy in Dhgate and laws from other country will not apply to us
我 2015-07-23 07:54:30
Wow, OK I see how it works.
我 2015-07-23 07:54:40
That's all I need to know, have a nice day.
charlzrocks
Aspire counterfeit.jpg
4128 x 2322 - 3M
atomizer short.jpg
4128 x 2322 - 3M
ccounterfeit error.jpg
4128 x 2322 - 1M
Comments
  • 4 Comments sorted by Votes Date Added
  • edited July 2015 Vote Up1Vote Down
    @FooledInSeattle ,thank you for giving us this information.
    The seller TianXAlbert CO.Ltd is a Chinese company,in china,only our authorized distributors can get and sell our product.
    here is the link for our authorized distributors in china.
    forums.aspirecig.com/discussion/19938/aspire-copycat-list#latest
    We will contact our federal agencies to deal with this problem.
    Thank you again for the information.
    charlzrocks
  • my local shop sells counter fit Aspire tanks along with other products , even they admitted to me that they do cause it's cheaper .

    went down the road to another place locally CloudchaserVapor they told me we only sell Authentic . I could tell by the packaging when they showed me . don't get burnt people . Aspire fake is not the same as the Authentic , Quality is far apart .
    charlzrocks
  • If you buy a fake Aspire product, you are just asking for trouble. It is worth the effort to make sure that you are buying from a reputable seller that does not deal in fakes. =D>
  • That is a fact I hope these people get shot down. I can't stand people stealing that is what they are doing!
    X(
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