Order #201419164 - Paid 2 day shipping, will be receiving over a week later

I ordered my tank on Monday, June 29 and paid for 2 day shipping. My tank won't even arrive until Wednesday, July 8th which is more than a week from my order date. I'm expecting some sort of refund on my shipping.
Comments
  • 2 Comments sorted by Votes Date Added
  • Hello friend ,
    We shipped the order via the fastest shipping way --DHL .It usually takes 4-6 workdays .you received the package on July 3rd .Everything is OK .This is the tracking information :
    2015-07-03 13:40
    SACRAMENTO - MATHER,CA-USA, Delivered - Signed for by
    2015-07-02 10:51
    SACRAMENTO - MATHER,CA-USA, Forwarded for delivery
    2015-07-02 08:57
    SACRAMENTO - MATHER,CA-USA, Arrived at Delivery Facility in SACRAMENTO - MATHER,CA-USA
    2015-07-02 08:07
    SAN FRANCISCO GATEWAY,CA-USA, Departed Facility in SAN FRANCISCO GATEWAY,CA-USA
    If you have other questions, please do not hesitate to contact us again . :)
  • With DHL, the 2 days is when it gets cleared through customs in your country.
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