We at Aspire value the support we provide with our customer service, something that we believe enjoys success through evolution and growth. This can be readily found and experienced through the use of our support pages and the posts therein. If you are unable to find the answers you seek and would like to contact our support service directly,we need your help to tell us below information:
If you want to complain a problem with our atomizer,we need your help to tell us below information:
1.The security code of your product(the security code is on the black box,which need you to scratch and get it)
2.The name of your tank(you can find the name of the tank on the black box or on the tank)
3.The resistance of your coil(you can find the resistance information on the coil)
4.What kind of battery did you use?What voltage/wattage did you use?
5.The vg proportion of your e-juice,if your e-juice contains high sugar/sweet/nicotine content?
6.The details of your problem.(if it needed,please take a clear picture to show your problem,which will help our engineer to solve your problem quickly)
If you want to complain a problem with our battery,we need your help to tell us below information:
1.The security code of your battery(the security code is on the black box,which need you to scratch and get it)
2.The name of your battery(you can find the name of the tank on the black box or on the battery)
3.The capacity of your battery
4.What kind of tank did you use on the battery,the resistance of the coil?
5.What kind of charger did you use to charge the battery? Aspire original charger or other brand charger,if it is other brand charger,you need tell us the specification of the USB charger(the output current and voltage)
6.The details of your problem(we suggest customers to take a short video to show the problem of their batteries,then we can find out the problem quickly)
How to contact us for service:
1.Through aspire's livechat system
,you can find the livechat button on aspire's website page.
2.send email to aspire's service:firstname.lastname@example.org
Before you seeking for our directly service,we suggest you to contact the sellers for service first.
As Our after-sale process is :when consumer found what their bought is defective,they can firstly check the security code of their products on our website to confirm if it is original,When customer check the security code on our website,it should be original,no one check it before you.then ask the dealer for exchange,every dealer is responsible for their customers,we need the dealer's help,for we can not see the defective.when any quality problems occur, customers exchange from the seller,if the seller bought the products from us directly,they can ask us for replacement,if the seller bought the products from our authorized distributors,our authorized distributors will replacement it.
We promised our directly retailers,we will send the replacements to them,we also require our authorized distributors that they need send the replacements to their directly retailers.