Strangely, I turned the wheel and nothing happened

My new Aspire ESP 30w works great and I love it. However, I may have done something wrong. The wheel quit working, and it didn't charge overnight at all. Fortunately, it's stuck at 10w so I should probably get about 3 more hours based on how much charge is left.

Problem:

Adjustable wheel doesn't change wattage (It's stuck at 10w)

Won't charge, even though the charging light is working

I want to know if there's any troubleshooting tips for the ESP 30w in case it's something I'm doing wrong. Otherwise, I'll seek a return.
Comments
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire and sorry to hear that.
    "Won't charge, even though the charging light is working"how did you confirm the battery can not be charged?
    The light is red when charging and it will turn to green when fully charged.
    Can the battery still has wattage output?
    Have a nice day!
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