Hi,
I went to charge my batter as every other time, and when it said it was fully charged(led solid green on charger) the light on my battery remains solid orange. When I remove the battery from the charger it won't turn on. Any help is appreciated.
Thanks.
Charging Instructions:
1.Unscrew the battery from the vaping components.
2.Gently screw battery into the USB charger.
3.Plug the USB into the supplied wall charger or computer.
4.The battery will flash 3 times and then turn solid in color (Orange light in 3.2-3.5V, Blue light in 3.5-4.15V).If the light on the battery didn't flash tree times before turning to solid in color,which means the connection between the battery and the USB charger is not working,please use a clean cloth clean the connector of the battery and the USB charger.
5.The light on the USB charger will be red when charging.
6.Once fully charged, the USB charger will display a green light, and the LED light on battery will turn off.
From you description"led solid green on charger) the light on my battery remains solid orange. ",the battery was not charged,please use a clean cloth clean the connector of the battery and the USB charger.
If still not work,please use another charger to have a try.
Have a nice day!
I'm having the exactly same trouble. I bought a premium kit from a store located in Orlando less than two months ago and it doesn't work anymore. Actually I try to charge it but the CF VV+ 1000mah battery won't turn the green light on and than when I disconnect it from the USB charger the battery only stays a few time on red light and dies right after.
I'm from Brazil and I don't know what to do right now. Could you please help me out asap? Just to let you know my premium kit is still on warranty.
Thanks!
Thank you for supporting aspire!
Can the battery be turned on or off?
When you screw the battery to the USB charger to charge,did the light on the battery light up?What is the light on the USB charger? Red or green?
Have a nice day!
Please use a clean paper to clean the connector of the battery.
What's more,use another charger to have a try.
If the same result,please go ahead as our after-sale process:
we offer three months warranty for our batteries.If your battery is still under our warranty,please go ahead as our after-sale service process:
if you are a customer from USA ,please contact our after-sale center in USA directly:https://uvaper.com/return_form_download
if you are a customer from other site,please go ahead as Our after-sale process is :when consumer found their product is defective,they can firstly check the security code on our website to confirm if it is original,When customer check it on our website,it should be original,no one check it before you.then ask the dealer for exchange,every dealer is responsible for their products,we need the dealer's help,for we don't see the defective.when any quality problems occur, they can ask for exchange from their previous dealer.We will send the replacement to our authorized sellers.
We suggest customer to ask the seller for sevice,for we can not see the defective,if the seller confirm the product is defective,you exchange from the seller,if the seller bought the products from us directly,they can ask us for a replacement,if the seller bought the products from our authorized distributors,our authorized distributors will give you a replacement.
We promised our direct retailers,we will send the replacements to them,we also require our authorized distributors ,they need send the replacements to their direct distributors.
If our product is defective,the customer exchange from the retailer,if the retailer got the products from us directly ,they can ask for the replacement from us directly,if the retailer got the product from our authorized distributor,it can ask replacement from our authorized distributor.
Thank you guys very much!
Is the Aspire battery firing at all?
Does the firing button light up blue or orange?
Have you clicked firing button 5 times to turn it on or off?
Worn receptacles in North America often won't make contact with a plug. Try another receptacle.
Try use a USB charger with no more than a one amp output. for another device. Some of the USB ports on computers may also have power available. Try them if you don't have another charger. Check the documentation for your computer.