Nautilus Heads

First i want to say sorry for my bad English.

I have the Aspire Nautilus for a few weeks now and i love it. I used the 1.8 head that was in the package. I bought 10 1.8 heads to have enough to change. Now it was the time to change and i think that the heads are all manufacturing defects. If i compare it to my old head there is about 60 percent lesser cotton in it. Is this correct? The taste is also horrible and they have a burning taste after a few seconds. Of course i waited about 5 minutes to let the Liquid drench the cotton. And of course i use them between the 4.2 and 5.0 Volts.

https://www.dropbox.com/s/urtf4y7rl9lbldv/20150428_122932.jpg?dl=0
Comments
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire and sorry to hear that.
    From your picture,the coil looks like BDC coil.there is no mesh inside the coil.
    The coils are the consumables, the use frequency, battery voltage, the PG:VG proportion of e-liquid all can impact the coils' life.
    Many users use the product without reading our manual, the coils are not screw into the hardware tightly, it will burn out quickly.
    It is hard to measure the coils life,We think that there is no standard during the electronic cigarette industry to measure it.

    Here are our chief engineer suggestion to use our products correctly:

    For our 1.6ohm coils,the reasonable voltage is:3.3V-4.2V,use it with normal e-go battery,if customer use wattage adjustable battery,the wattage should be 4.5W-6.5W
    For our 1.8ohm coils,the reasonable voltage is:4.2V-4.8V,if customer use wattage adjustable battery,the wattage should be 7W-10W
    What's more,high proportion of VG e-juice or high sugar/sweetener content e-juice will also affect the coils life.we suggest to use our products with VG proportion less than 50%(we usually use 0%-20% in our daily test using)

    After refilling,customer need let the tank sit for awhile, to allow the coil to soak up the liquid, some people add some liquid to the coil before installing. After it sits for a little bit, you should take a few pulls, or dry hits.
    What you do is take a puff, but do not press the battery button. This pulls the liquid into the coil.

    What's more,please refilling the tank in time before the e-juice inside the tank completely used up to avoid burn taste.
    Every refilling,customer should let the device stand up for 3-5 minutes.
    For a new coil,the first few puffs,the flavor is not pure,it is normal,just let the device stand up for more times,after the first few puffs,the flavor will go pure and pure.

    If you did as our engineer suggested,as Our after-sale process is :when consumer found what their bought is defective,they can firstly check the security code on our website to confirm if it is original,When customer check it on our website,it should be original,no one check it before you.then ask the dealer for exchange,every dealer is responsible for their products,we need the dealer's help,for we don't see the defective.when any qualiy problems occur, they can ask for exchange from their previous dealer.We will send the replacement to our authorized selles.
    We suggest customer to ask the seller for sevice,for we can not see the defective,if the seller confirm the product is defect,you exchange from the seller,if the seller bought the products from us directly,they can ask us for replacement,if the seller bought the products from our authorized distributors,our authorized distributors will replacement it.

    Have a nice day!
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