Aspire ESP 30w issue

Hi,

I have recently purchased an ESP to run my Atlantis/Nautilus tanks, I am now on my second battery after an issue with first one that after a few days it got stuck on "Check Atomizer" regardless of what tank I put on there.

I am now on my second battery after returning it to the shop on Sunday, all has been well until this evening as its now stuck on 12w. No matter how many times I turn the wheel or which ever way I turn it I can't get the wattage to change up or down. The wheel has not become loose in anyway, it seems to be frozen. I know you can turn these things off you can only lock it by clicking the button 5 times. I am going to call the retailer tomorrow but before I do so has anyone else encountered issues with the ESP? Am I just really unlucky or is there a known faulty batch? Is there anyway of resetting the battery? I fond this really disappointing that I have now got a second faulty battery in less than a week.

Thanks

Grant
Comments
  • 4 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire and sincerely sorry to hear that.
    Please full charge the battery to have a try.
    If still not work,we think that you need contact the seller for replacement.
    Our after-sale process is :when consumer found what their bought is defective,they can firstly check the security code on our website to confirm if it is original,When customer check it on our website,it should be original,no one check it before you.then ask the dealer for exchange,every dealer is responsible for their products,we need the dealer's help,for we don't see the defective.when any quality problems occur, they can ask for exchange from their previous dealer.We will send the replacement to our authorized sellers.
    We suggest customer to ask the seller for service,for we can not see the defective,if the seller confirm the product is defect,you exchange from the seller,if the seller bought the products from us directly,they can ask us for replacement,if the seller bought the products from our authorized distributors,our authorized distributors will replacement it.

    We promised our directly retailers,we will send the replacements to them,we also require our authorized distributors ,they need send the replacements to their directly distributors.

    If our product is defective,the customer exchange from the retailer,if the retailer got the products from us directly ,it can ask for the replacement from us directly,if the retailer got the product from our authorized distributor,it can ask replacement from our authorized distributor.

    Have a nice day!
  • Im in the same boat just got my ESP30 yesterday. Its stuck at 7w and I cant use my new Atlantis v2
  • Dear Customer,
    Thank you for supporting aspire and sorry for the inconvenience!
    please try above suggestions


    Best Regards!
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