Atlantis sub ohm burn

New Atlantis with sub ohm and .5 coil. So far I'm burning every coil no matter how long I saturate the wick or prime it. ive tried every recommendation from users and the moderators and I cannot get anything but acrid smoke out of this vape. is there anything else beside a dry wick that can cause a burned taste? I'm ready to destroy a coil just so I can prove to myself that the wick is saturated.
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  • Dear Customer
    Thank you for supporting aspire!
    Please make sure the connector pin and insulator ring under the base hardware,if they are lost or broke.
    What's more,please screw the coil to the base hardware tightly to press the connector pin pop out to make good connection with the battery.
    After refilling,customer need let the tank sit for awhile, to allow the coil to soak up the liquid, some people add some liquid to the coil before installing. After it sits for a little bit, you should take a few pulls, or dry hits.
    What you do is take a hit, but do not press the battery button. This pulls the liquid into the coil.
    High proportion of VG e-juice or high sugar/sweetener/nicotine content e-juice will also affect the coils life,if the e-juice has a high sugar/sweetener content it will gunk up and carmalize on the coil really fast. The darkening of the juice is the caramelized coils coloring it and short the coils' life.

    What's more,please refilling the tank in time before the e-juice inside the tank completely used up to avoid burn taste.
    Every refilling,customer need let the device stand up for 3-5 minutes.
    For a new coil,the first few puffs,the flavor is not pure,it is normal,just let the device stand up for more times,after the first few puffs,the flavor will go pure and pure.

    Our Atlantis is compatible with 20-30W wattage output batteries,Customers need check the wattage output is enough to fire our Atlantis,what's more,please make sure using wattage not exceed 30W,or you will burn the coils.But if customers use high wattage output battery(the maximum output wattage can reach to 50W/100W/150W..),we suggest customers to use the lowest wattage to fire the tank,if 18W can fire the tank ,please use 18 W.

    If customers did as our engineer suggested,as Our after-sale process is :when consumer found what their bought is defective,they can firstly check the security code on our website to confirm if it is original,When customer check it on our website,it should be original,no one check it before you.then ask the dealer for exchange,every dealer is responsible for their products,we need the dealer's help,for we don't see the defective.when any qualiy problems occur, they can ask for exchange from their previous dealer.We will send the replacement to our authorized selles.
    We suggest customer to ask the seller for sevice,for we can not see the defective,if the seller confirm the product is defect,you exchange from the seller,if the seller bought the products from us directly,they can ask us for replacement,if the seller bought the products from our authorized distributors,our authorized distributors will replacement it.

    Have a nice day!
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