I sent this email 2 days ago, but haven't gotten any reply, can you help me?

On order 201411451 I ordered a clearomizer and thought I was ordering coils for it, however upon just now trying them out it seems they are not correct for this model. Can I please return them and get the correct 2 for it?
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  • Dear customer ,
    Sorry ,we didn't receive the email .
    I have checked your order ,you didn't make a wrong one .
    Aspire BVC coils fit in Aspire CE-S clearomizer .

    Now what can I do for you ?

    Best Regards !
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