how do cancel an order?

I need to cancel my order its showing pending, its order number 201412439, please cancel

Thanks
Comments
  • 4 Comments sorted by Votes Date Added
  • Dear Customer ,
    Sorry ,the order was shipped .
    So I can not cancel it .
    Would you tell me why you wanted to cancel it ?
    Maybe I can help you .

    Best Regards !
  • Demi" said:
    Dear Customer ,
    Sorry ,the order was shipped .
    So I can not cancel it .
    Would you tell me why you wanted to cancel it ?
    Maybe I can help you .

    Best Regards !
    I orderd this on monday the 3-2 and as of today 3-7 the order is showing
    "Order status Processing"
    Not shipped.............
  • Dear Customer,
    Sincerely sorry for the inconvenience!
    We have shipped out your order,but the system status didn't update.
    Our online store support have emailed the tracking information to you.
    Please check.
    If any problem,please contact our online store support,she will soon answer deal your problem at the first time.
    Wish you all the best!
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