Aspire Atlantis won't unscrew

Hello,
I've had my Atlantis for a good 2 months about now, and I've faced no problems, but all of a sudden I was going to put new juice in and after attempting for a while to just unscrew it I realised that it would not unscrew. How do I solve this issue?
Comments
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire.
    Please make sure if the glass tube is loose from the upper hardware.If yes,please press the glass tube to the upper hardware tightly.then unscrew the glass tube off the base hardware.
    Have a nice day!
© 2017 Powered by Aspire