Let me preface this post by saying that this is not a test towards the administrators of this forum, yet a test towards the company doing business as Aspire.
As a pack a day smoker for 20+ years, I recently decided to try the "vaping" craze. Spurred on by a good friend who is not much older than I suffer through stage 3 lung cancer, I bought a small and cheap ego battery and a couple generic clearomizers from my local vape shop. I filled them with tobacco flavored juice, 3 different ones at 24 mg strength. I found 1 to be particularly nice. So I purchased a 1300 mah Aspire vv battery and 2 ET-S tanks with BVC coils.
After charging the battery and filling the new tanks, I primed them accordingly and sat down with a cocktail to enjoy the evening.
What came next can only be described as utter disappointment. Both tanks flooded within 15 minutes; what's worse is after changing coils, which is a very messy job when they are full, they flooded again. Not to be discouraged, I changed them yet again with the same results. Needless to say, I smoked a few cigarettes after all this.
All the purchased products were authentic. I had the store owner prove it to me on her own laptop.
I returned to the vape store the next day, and spoke with the owner. She told me what I expected to hear; she makes no warranties on any products sold and I should contact the manufacturer. I did that. And like everybody else on this forum, I received the same response; a poorly worded, grammatically incorrect post stating I should take this up with the reseller.
Now, as a consciousness consumer, I have purchased many, many goods in store and online, and on the occasion that I encountered defective products, I first returned to the place of purchase to have this rectified. If it could not be done there, I contacted the manufacturer. Yes, I have been given the runaround before, but most have been resolved in accordance with the warranty.
I have since returned to my generic tanks, but still use the Aspire battery. My friend gave me his Nautilus tank, which I used for a week with no problems. Until I purchased new coils for it; which again, all but 2 were defective.
For as much hype and praise as I have heard for and about Aspire products, I have a different opinion. So far, I have encountered numerous defective products, terrible customer service and general lack of interest for personal opinions to be posted on this forum.
Most companies who truly succeed accept criticism and learn from it. They take vested interest in their customers experiences with their products and use that feedback to improve their products and strengthen their company.
Only time will tell if Aspire can and will achieve this.