Can Not unscrew the base to fill the tank - PLEASE HELP!

I have a new aspire nautilus mini and have refilled the tank twice. Now it won't open! It is like the base has frozen - The top too. I don't know what to do.
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  • Dear Customer,
    Thank you for supporting aspire!
    In order to get good airtightness and long using,we need make the connection between the glass tube and base hardware tightly,otherwise,when time passed by,the connection is loose,the leaking problem will happen.
    We suggest the use of soft lint free gloves or cloth, much like those used to clean eye-glasses, to help with the disassembly so that you do not scratch the glass tank.
    First screw the upper hardware tightly,then unscrew the base hardware.
    What's more,We also advise the application of just a few drops of e-liquid along both the sealing silicone and rim of the glass tank for the first using,would enable you to unscrew and detached the bottom half
    for refilling with greater ease and a less likelihood of damaging the clearomizor.

    Have a nice day!
  • I have the same issue, I use a small pair of pliers and a wash cloth. put the cloth over the end and use the pliers to gently loosen. it has become a regular part of refilling my tanks. also, I know it sounds stupid but, try not to tighten them too much.
  • Remember to lube the base gasket with some juice prior to assembly. This does help in disassembly. A "dry" base gasket will cause things to stick like you wouldn't believe!
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