no air holes in my bvc coil

Im using a nautilus mini tank with BVC coils and the first one I pulled from the pack has no airflow holes in it. the other 4 in the pack are ok. checked the security code and its a genuine product.
Didn't notice until I fitted the product in the tank and let it sit to soak up the juice for 20 mins, first puff was a horrible burnt taste. put a new coil in and the rest are fine.
  • 4 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire and sincerely sorry for the problem.
    We will pass your problem to our quality department.
    Our after-sale process is :when consumer found what their bought is defective,they can firstly check the security code on our website to confirm if it is original,When customer check it on our website,it should be original,no one check it before you.then ask the dealer for exchange,every dealer is responsible for their products,we need the dealer's help,for we don't see the defective.when any qualiy problems occur, they can ask for exchange from their previous dealer.

    Have a nice day!
  • seeing as its a manufacturing problem it shouldn't be up to the dealer to replace...
    not overly happy with this response.
    thank you anyway for taking the time to reply
  • Dear Customer,
    Of course we will be responsible for every our product, so we have required all of our direct distributors to send the replacement once finding defect, and when the customers find their aspire are with quality issues, the should first to check the security code of their tanks and then ask the seller for placement.

    Have a nice day!
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