new steel tank wont thread w/upper hardware, both legit

I have a Aspire Nautilus, broke the glass tank, ordered a replacement, but it wont thread with the top assembly. I bought the top months ago, so i dont have a reciept, plus both are authentic according to the codes, hologram sticker on box, etc. I love the unit, I just want it to work, and spent 12 bucks on this steel tank that doesnt work. how can I get a new top hardware peice, have the mouthpiece, need just the top screw on piece with the tube going down to the coil
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    Thank you for supporting aspire!
    If the original nautilus is ok,it is something wrong with your replacement steel tank.the size is a little different to compatible with the upper hardware.
    Where did you get your steel tank,please ask the seller for replacement.

    Have a nice day!
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