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no airflow on nautilus

aunisteeaunistee
in User’s Questions And Discussion Vote Up0Vote Down edited November 2014
Hi, I have had my aspire Nautilus for less than two weeks and the airflow is suddenly terrible.
I have cleaned and dried it, changed multiple coils and brought it to the store where I bought it to have it looked at.
We have found no solution, please help.
Comments
  • 6 Comments sorted by Votes Date Added
  • TinaTina
    Vote Up0Vote Down
    Dear Customer,
    Thank you for supporting aspire!
    Would you please tell us the security code of your nautilus for our reference?
    How do you confirmed that there is no airflow?
    Have a nice day!
  • aunisteeaunistee
    Vote Up0Vote Down
    The code is 20140730100548.
    As I explained, the airflow is awful. It went from a perfect, airy draw to barely being able to draw a puff at all. I brought it to the store where I purchased it, where an employee found the same experience but could not find the cause of the problem. It is unusable.
  • TinaTina
    Vote Up0Vote Down
    Dear Customer,
    This is not the security code.
    The security code is on the back of the black box,which need customer to scratch and get it.
    Do you mean it it hard to take a puff like something blocking?
    Have a nice day!
  • aunisteeaunistee
    Vote Up0Vote Down
    I posted a response two days ago, that post still has not been reviewed or approved. I would really like to have this problem resolved.
    I have verified that this is an authentic Aspire product on your website.
  • TinaTina
    Vote Up0Vote Down
    Dear Customer,
    Sincerely sorry for delaying your post!
    Would you please send your problem to our service:service@aspirecig.com
    We need below information:
    What is the resistance of your coils?
    What kind of battery did you use? What voltage and wattage did you use?
    What is the proportion of the PG:VG of your e-juice?
    Sorry again for the inconvenience!
    Have a nice day!
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