Tank will not come apart

I love my nautilus, however I am unable to unscrew the bottom to add more juice. I have tried to use rubber gloves and let those stronger than me try to open the tank. Sadly, we have failed. Please help. I am unable to use my favorite product.
Comments
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    Please first screw the upper hardware tightly,then unscrew the base hardware.
    After opening,please drops some e-juice along both the sealing silicone and rim of the glass tank before using.
    Have a nice day!
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