First of all I love your products and so do my customers. However one customer in particular seems to be having an issue with the BVC coils on the nautilus mini.
He's reporting a burned smell after about a week or so. I told him it could be down to the high VG content in the e-liquid and that he should allow ample time to soak into the wick but after taking my advice, he's having this problem again. He has tried a new coil but has the same problem straight away with the new coil.
Could the problem be anything other than not allowing the e-liquid to soak in properly?
(P.S I receive my Aspire products from a certified distribution partner in China. I have checked the serial numbers on the box and they are genuine).
Thanks in advance