I got the Nautilus as a replacement tank for my old one of a different brand that I thought was broken. I opened the box for it and the glass tank was shattered as if the box had been dropped before I purchased it. I went to go return it for my money back and the store would not accept it back since it was broken even though I had only gone as far as the parking lot since I was going to put it together in my car when I found this out. I did not want an exchange since I was on the edge about getting a new one in the first place and was not happy by my experience with it being broken before I even got the chance to take it out of the box. I am completely unhappy that I have now spent $40 on an unusable piece of equipment. Luckily, I managed to get my old one up and running again with some TLC. Is there any way that I can get a manufacturer refund? I still have my receipt dated for 10/20/2014 and nothing was removed from the box.