Natilus and mini natilus aq

I cannot unscrew the base unit of my nautilus or my nautilus mini by hand? I have to use pliers to remove it, a friend suggested it may be caused by a vacuum build up?
I just think I should be able to unscrew my nautilus by hand.
  • 2 Comments sorted by Votes Date Added
  • Dear Customer,
    If you can unscrew the nautilus by hand,you can do it. :D
    But sometime,there is oil on the surface of the tank,it is too smooth to open.
    It is good practice that during readiness of the Nautilus Mini or nautilus, you should
    ensure that all seals and attachments are connected or screwed down
    securely. We suggest the use of soft lint free gloves or cloth, much like
    those used to clean eye-glasses, to help with the disassembly so
    that you do not scratch the glass tank. We also advise the application of
    just a few drops of e-liquid along both the sealing silicone and rim of
    the glass tank for the first using, which will help to ensure a solid leak free seal exists
    during usage, and would enable you to unscrew and detached the bottom half
    for refilling with greater ease and a less likelihood of damaging the
    Have a nice day!
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