Nautilus STUCK!

I have a genuine Nautilus with the hollowed out tank and I can not get them apart to refill. They are STUCK - even using vice grips. I went to use my teeth and almost damaged them. I've been working on this all day. Grrrrr.

Getting equipment that WORKS is a huge issue for me. If this had been a $10 clone, I would have tossed it, but it's not. It's about 5x's that much plus I have almost that much into very expensive coils (also genuine). I swear I'll never buy "authentic" again with this kind of performance. I'm not into rebuilding because I expected (and willing to pay for) convienence.

How do I use this - as in filling????
How good is your warrenty / customer service?
Comments
  • 2 Comments sorted by Votes Date Added
  • Dear Aikanae,
    For your problem,our suggestion as below:
    you should ensure that all seals and attachments are connected or screwed down
    securely. We suggest the use of soft lint free gloves or cloth, much like
    those used to clean eye-glasses, to help with the disassembly so
    that you do not scratch the tank. We also advise the application of
    just a few drops of e-liquid along both the sealing silicone and rim of
    the tank, which will help to ensure a solid leak free seal exists
    during usage, and would enable you to unscrew and detached the bottom half
    for refilling with greater ease and a less likelihood of damaging the clearomizor.
    Thank you and have a nice day!
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